Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The table below lists the current shipping fees for the Inper Online Store:

Country / Region

Shipping Fee

US

Free for orders over US $500;

Calculated by weight for orders below US $500.

Canada, Puerto Rico

Free for orders over US $500;

Calculated by weight for orders below US $599.

Europe

Free for orders over €699;

Calculated by weight for orders below €699.

United Kingdom

Free for orders over GBP £699.;

Calculated by weight for orders below GBP £699.

Australia and New Zealand

Free for orders over AUD $899;

Calculated by weight for orders below AUD $899.

Taiwan

Free for orders over TWD NT$ 12000;

Calculated by weight for orders below TWD NT$ 12000.

Macau, Singapore,

and Indonesia

Free for orders over US $699;

Calculated by weight for orders below US $699.

United Arab Emirates (Dubai Only)

Free for orders over US $999;

Calculated by weight for orders below US $999.

Hong Kong

Free for orders over HKD $599;

Calculated by weight for orders below HKD $599.

Japan

Free for orders over 30000 JPY;

Calculated by weight for orders below 30000 JPY.

South Korea

Free for orders over KRW ₩660,000.;

Calculated by weight for orders below KRW ₩660,000.

Note:Shipping rates may vary depending on promotions in effect or changes in rates charged by shipping companies.If you have ordered multiple products, we will ship them together instead of individually. If you want to receive products individually as soon as they are available, place separate orders.

Which payment methods are accepted in the Online Shop?
  • PayPal: secure and fast payment via PayPal

  • Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS*, JCB and Diner’s Club International

    (“Verified by VISA” and “MasterCard SecureCode” are supported by inper)

  • Debit Cards: VISA debit cards, Carte Bleue (F), Carte Bancaire (F), Mister Cash (B), postepay (IT)

  • Payment in advance by bank transfer (Austria, Belgium, Cyprus, Estonie, France, Finland, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Spain, not applicable to downloads)

  • Direct Bank Transfer Services: SOFORT Banking (Germany, Austria, France, Belgium), iDEAL (NL), POLi (Australia)

How long will delivery take?
How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Do I need to create an account to buy from your online shop?

You don’t need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail as soon as your order has been dispatched from our warehouse or the download product order has been processed.

Send us an email